What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items in stock as fast as we can. Please allow 4-7 days preparation time for your order to ship out, average shipping times in the US will take 7-10 days. Tracking numbers will be updated 2-4 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@nineflatsix.com
Can I cancel my order? Can it be returned?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items in stock as fast as we can. Please allow 4-7 days preparation time for your order to ship out, average shipping times in the US will take 7-10 days. Tracking numbers will be updated 2-4 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@nineflatsix.com
Can I cancel my order? Can it be returned?
Returnable Items are subject to a 35% restocking fee. We give you 30 days to send it back to us for a refund to be processed. You must ship it back at your own expense, once we have received the product we will refund the amount due (minus the restocking fee) of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@nineflatsix.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping on special order items in production take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. If your product is being custom-made and developed, please allow the production time which will be discussed at the time of order some items will take up to 6-8 weeks for production to be completed before shipping this item from an international location. The average international shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@nineflatsix.com or contact us +1 (800) 949-1911 and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@nineflatsix.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping on special order items in production take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. If your product is being custom-made and developed, please allow the production time which will be discussed at the time of order some items will take up to 6-8 weeks for production to be completed before shipping this item from an international location. The average international shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@nineflatsix.com or contact us +1 (800) 949-1911 and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.